SHIPPING POLICY
Order processing
Orders are prepared and shipped within 1 to 2 business days after payment confirmation. You will receive a shipping confirmation email containing a tracking number as soon as your package is picked up by the carrier.
Delivery times
Delivery times are generally 2 to 5 business days from shipment. These times are indicative and may vary depending on the carrier, destination, and periods of high activity.
Delivery areas
We deliver to mainland France and several European countries. The available delivery options and costs are displayed during the ordering process based on your address.
Shipping costs
Shipping costs are calculated automatically and displayed before you confirm your order. They vary depending on the delivery method chosen and the destination.
Order tracking
A tracking email will be sent to you as soon as your package is shipped. You can track the delivery of your order in real time using the tracking link provided.
Damaged or lost package
If your package arrives damaged, please make a note of this with the carrier upon receipt, then contact us at contact@art-room.shop with photos of the package and the product. If your package is lost, please contact us and we will take the necessary steps with the carrier.
Subscriptions
For subscriptions, shipments are made automatically according to the selected frequency. You will be notified by email before each shipment.
Contact
For any questions regarding your delivery: contact@art-room.shop